Question 1

Are all of your products handmade?

Accepted Answer

Yes! Every piece is carefully handcrafted in Muskoka, Ontario. Because each item is individually made, slight variations in color, pattern, and design make every creation truly one of a kind.

Question 2

Do you accept custom orders?

Accepted Answer

Absolutely! We love creating personalized resin pieces. Whether you're looking for custom jewelry, home décor, or a meaningful keepsake, we'll work with you to bring your vision to life.

Question 3

How long does it take to complete a custom order?

Accepted Answer

Production times vary depending on the design and complexity of the project. We'll provide an estimated completion date when your order is confirmed.

Question 4

Can I request a memorial piece?

Accepted Answer

Yes. We create thoughtful memorial keepsakes, including photo keepsakes, pet memorials, and cremation ash jewelry. Each piece is crafted with the utmost care and respect. All unused customer-provided materials will be carefully returned with the completed order.

Question 5

Do you ship across Canada?

Accepted Answer

Yes! We proudly ship our handmade creations across Canada. Shipping rates and delivery times are calculated during checkout.

Question 6

How should I care for my resin products?

Accepted Answer

To keep your resin pieces looking their best, avoid prolonged exposure to direct sunlight and extreme heat. Clean gently with a soft, damp cloth and avoid harsh chemicals or abrasive cleaners. If necessary, use mild soap and water to remove dust and dirt.

Question 7

Will my item look exactly like the photos?

Accepted Answer

Because each item is handmade, no two pieces are exactly alike. While we aim to match the design shown, slight variations in color, pattern, and placement are a natural part of handcrafted resin art. These subtle differences ensure the piece you receive is uniquely yours.

Question 8

Can I personalize a gift?

Accepted Answer

Yes! We offer custom and personalized creations. Depending on the product, customization options may include colors, photos, memorial elements and other special details. Contact us to discuss your ideas.

Question 9

What payment methods do you accept?

Accepted Answer

We accept secure online payments through the payment methods available at checkout for a safe and convenient shopping experience.

Question 10

How can I contact you?

Accepted Answer

You can reach us through our contact form or by email at muskokaresinstudio@gmail.com. We're always happy to answer your questions or discuss custom projects. Please include a clear subject line so we can assist you more efficiently.

Question 11

Do you create gifts for special occasions?

Accepted Answer

Yes! Our handmade resin creations make beautiful gifts for birthdays, weddings, anniversaries, holidays, graduations, baby showers, and many other special occasions. If you're looking for something truly personal, we'd be happy to create a custom piece just for you. Please visit our contact page to discuss your ideas.

Frequently asked questions